Thursday, December 18, 2008

easyjet - bite me

Earlier this morning I received an e-mail from the discount European airline EasyJet. Apparently it was decided in October that taxes would be raised for flights and they didn't get around to charging me for it until NOW. You know, after my flight. Here's the text of the e-mail:

Important Passenger Information- Tax Payment Required

We are writing to inform you that unfortunately we have had to increase the communal tax (similar to APD, Air Passenger Duty) applicable to all flights departing from all Italian airports, by €2.

This is the result of a change in the decree n.166 of 27/10/2008 approved by the Italian Authorities. Please click here to the Ministry of Finance site where the specific decree is published.

Although easyJet strongly disagrees with this surcharge, we have to collect this amount from our passengers, including those who have booked a flight from Italy prior to this law coming into force. This also, regrettably affects passengers who have already travelled with us. Unfortunately as you will be aware as per our terms and conditions if taxes and charges outside of our control are raised, we are obliged to pass on the cost to you the customer.

To make this payment, please click here . Alternatively, you can log into your 'My easyJet.com' account by clicking here and make your payment there.

Once again we would like to apologise for this situation which unfortunately is beyond easyJet's control and we are looking forward to welcoming you onboard an easyJet flight in the near future.

Kind regards

Customer Experience Team
And what's this "kind regards" crap? Whatever. Were they a good airline, I would have expected their company to choke up the €2 for passengers who have already paid/traveled and call it good. Hey EasyJet, guess who isn't going to fly with you again? Yeah, that's me!

Unkind regards

Michael

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